Privacy policy — Best Pick Lab Spain

This Privacy Policy describes how we process and protect personal data of users of our website and clients of our laboratory services operated from Spain.

Privacy policy — Best Pick Lab

1. Data controller

The controller of your personal data is Best Pick Lab Spain SL.

Best Pick Lab Spain SL
Calle del Pensamiento 5
28020 Madrid
Spain

E-mail: mariana@es.bestpicklab.eu

2. Purposes and legal bases for processing

We process personal data for the following purposes:

  • Fulfilling medical orders: manufacturing orthodontic appliances based on referrals (legal basis: Art. 6(1)(b) and Art. 9(2)(h) GDPR).
  • Contact and enquiries: responding via contact form or e-mail (legal basis: Art. 6(1)(f) GDPR — legitimate interest).
  • Invoicing and accounting: legal and tax compliance (legal basis: Art. 6(1)(c) GDPR).
  • Marketing: only if you have given consent (legal basis: Art. 6(1)(a) GDPR).

3. Categories of data processed

Depending on the purpose, we may process:

  • Identification data (name, surname).
  • Contact data (phone, e-mail).
  • Health-related data (impressions, intraoral scans, X-rays — from the clinician).
  • Billing data (tax ID, fiscal address).

4. Recipients of data

Data are shared only with authorised recipients:

  1. IT and hosting providers.
  2. Courier services (delivery of finished work).
  3. Tax and accounting advisers.
  4. Manufacturing partners for specialist components where required to fulfil the order.

5. Retention periods

We keep data as long as necessary for each purpose:

  • Clinical records: as required by applicable health regulations (typically 20 years).
  • Accounting records: 6 years in line with Spanish tax law.
  • Commercial enquiries: for the duration of correspondence and 12 months thereafter.

6. Your rights

You may exercise the following rights:

  • Access and obtain a copy of your data.
  • Rectification of inaccurate data.
  • Erasure where applicable, subject to legal retention duties.
  • Lodge a complaint with the Spanish Data Protection Agency (AEPD).

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